Emergency Repairs

After Hours Urgent Repairs and Maintenance Explained

Urgent Repairs & Trouble-shooting Guide

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs. Please always contact us to notify us even if it’s an urgent repair, so that we can keep your landlord informed. In the event of a life-threatening issue, please call 000 and notify us afterward as soon as possible

Urgent Maintenance outside of office hours (9:00am–5:00pm, Monday to Friday)

please refer to the list below for what is classified as urgent and the trades you can contact directly.

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Severe storm or fire damage
• Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, air conditioning or laundering.
• Failure or breakdown of the gas, electricity, or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure
• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted.
• A serious fault in a lift or staircase.

Melbourne (Inner, North, West, South East)

Specialist Trades:

• Electrical: Zest Repairs – Omar 0403 558 325
• Plumbing/Heating & Cooling: Dibs Plumbing – Sam 0450 923 820

General Repairs (Electrical, Heating & Cooling, Appliances, Locksmith):

• Complete Rental Care – Chris: 0409 981 793
• CMG – All Requirements: 1300 961 190