Emergency Repairs

After Hours Urgent Repairs and Maintenance Explained

Urgent Repairs & Trouble-shooting Guide

The Residential Tenancies Act 1997 distinguishes between urgent and non-urgent repairs. Please always contact us to notify us even if it’s an urgent repair, so that we can keep your landlord informed. In the event of a life-threatening issue, please call 000 and notify us afterward as soon as possible.

Below is a list of what is classified as Urgent Repairs.

Please always notify our office even if the matter is an urgent repair so that we can keep your landlord informed.

Urgent Repairs:

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering. (Air-conditioning and laundry dryers are not an urgent repair).
• Failure or breakdown of the gas, electricity or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure
• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted.
• A serious fault in a lift or staircase.

Non-urgent Repairs: For non-urgent repairs, you must notify your property manager in writing via email, advising of required maintenance/repairs, and it will be attended on the next business day. You must provide access for any maintenance/repairs.

PLEASE NOTE: You will be responsible for any/all costs incurred if non-urgent works are carried out at your property without consent. After hours and public holidays will also incur higher than usual costs.

If your property is under defect warranty, please follow the instruction in the building manuals/residential booklet provided at the commencement of your tenancy and contact the relevant tradesperson.

URGENT REPAIRS – Outside of office hours (Monday to Friday 9 am to 5 pm)

For power outages: you can contact one of the following electricity distributors each of the below companies looks after different suburbs. To find out which company distributes power to your suburb please visit the below link:

http://earthresources.vic.gov.au/energy/electricity/electricity-distributors

• Citipower 13 12 80
• Powercor 13 24 12
• SP AusNet 13 17 99
• Jemena 13 16 26

Please note: If your property is on a registered key system, a specific locksmith may be required. Details can usually be found on your lock, key or property manual.

Should you have a query in respect of the above information, please contact our office.

WESTERN PORTFOLIO

Electrical/Plumbing/Locksmith – Upkeep Property Services; Tibo 0414 949 039
Plumbing – Dibs Plumbing; Sam 0450 923 820
Electrical/Plumbing/Locksmith – Tru.La Homes Pty Ltd; Kim 0466766998

NORTHERN PORTFOLIO

Electrical/Plumbing/Locksmith – Upkeep Property Services ; Tibo 0414 949 039
Plumbing – Dibs Plumbing; Sam 0450 923 820
Electrical/Plumbing/Locksmith – Tru.La Homes Pty Ltd; Kim – 0466766998

SOUTH EAST PORTFOLIO

Electrical/Plumbing/Locksmith – Upkeep Property Services; Tibo 0414 949 039
Plumbing – Dibs Plumbing; Sam 0450 923 820
Electrical – Zest Electrical Services Pty Ltd; Omar 0403 558 325

MELBOURNE CBD SURROUNDS PORTFOLIO

Electrical/Plumbing/Locksmith – Upkeep Property Services;Tibo 0414 949 039
Plumbing – Dibs Plumbing; Sam 0450 923 820
Electrical/Plumbing/Locksmith – Tru.La Homes Pty Ltd; Kim 0466766998